Privacy Policy


This is the privacy policy (“Policy”) of Point One Navigation, Inc. (“Point One Navigation”). It governs all personal information whether gathered on our Internet site, (“Site”), or by any Point One Navigation software application provided by Point One Navigation and on which a link to this Policy is displayed (collectively, together with the Site, the “Services”). This Policy also describes Point One Navigation’s use and disclosure of such information. By using the Point One Navigation Services, you consent to the collection, use and disclosure of personal information in accordance with this Policy.

Point One Navigation’s Commitment to Data Security

Point One Navigation uses computer systems to record queries about our services and to manage many aspects of our services. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of personal information. Billing information is encrypted whenever transmitted or received online. Personal information is accessible only by individuals and service providers designated to work with customers, to administer customer subscriptions, or to respond to inquiries about the Services. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.

Personal Information that Point One Navigation May Collect

“Personal Information” as used in this Policy, is information that specifically identifies an individual. Point One Navigation may collect the following types of personal information including, but not limited to: names, postal and e-mail addresses, phone and facsimile numbers, billing information, client queries and, where volunteered, the histories of problems with which clients want help. If we link or associate any non personally identifiable information, such as service usage or performance metrics, with personal information, we treat the combined information as personal information under this policy.

Personal information does not include “aggregate” or other non personally identifiable information. Aggregate information is information that Point One Navigation collects about a group or category of products, services or users that is not personally identifiable or from which individual identities are removed. Point One Navigation may use and disclose aggregate information and other non personally identifiable information for various purposes.

Service Providers

Point One Navigation uses various service providers to help run our Site and other aspects of our business. These companies may provide web hosting & distribution, a hosted shopping cart, order processing, merchant gateway, bank, shipping center, shipping carriers, web analytics, search engine optimization, help desk, community support, development services, data storage and email. Point One Navigation may disclose personal information to such service providers but it is limited to that information that is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such personal information and to not use such personal information for any purpose other than to provide services on Point One Navigation’s behalf.

How Point One Navigation Uses Personal Information Collected

Unless you consent, and except as otherwise set forth herein, we will not use your personal information for any purpose other than that for which it is submitted. We use personal information to reply to inquiries, provide operational notices and in program record keeping. We also process billing and business requests related to customer subscriptions. At certain points where personal information is collected on our Site, there may be a box where you may indicate you would like to be on a list to receive information about other Point One Navigation products and services. This election box only appears in places where the department collecting personal information maintains such lists. At any time you can add or remove your name from and Point One Navigation list by contacting us at

How Your Personal Information is Kept Private

Personal information is never accessed by anyone other than Point One Navigation service providers, employees and contractors who have a need to know such information.

We never sell or rent your personal information to third parties for promotional use.

Point One Navigation may however release personal information to appropriate governmental or credit card authorities under the following circumstances:

  • Where release is required by law (for example, a subpoena, warrant, court order) or regulation, or is requested by a government agency conducting investigations or proceedings;
  • Where our records indicate a company or individual may be engaged in fraudulent activity or other illegal activity that a governmental agency or credit card company should be made aware of; and
  • Where your communication suggests possible harm to others or yourself.

Help Us Keep Your Personal Information Accurate

Point One Navigation may offer the ability to create user accounts or profiles on our Services and you may have the ability to access and update many categories of personal information that you provide to us by logging into your account and accessing your account settings. If your personal information changes and you are not otherwise able to change it via the Services or you would like to review the personal information we may have on file, please contact us at

If you request that we delete your account on any of our Services (via a user settings page, by email, or otherwise), we will do so within a reasonable period of time, but we may need to retain some of your personal information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so.

Testimonials and Marketing

We may post customer testimonials on our Site which, with prior consent, may contain personal information such as the customer’s name. At the time of submitting feedback, customers are given the option of whether or not their name will appear at all, and whether it will just be a first name, initials or some other form such as a nickname. If, at any time, a customer changes their mind we will remove any personal information, but we reserve the right to continue the use of the testimonial with the customer’s identity protected if we feel that it will be of value to others using the Site.

As part of subscribing to the Point One Navigation services, you agree to allow Point One Navigation to use your name and logo in a list of Point One Navigation customers. If you would like your name or logo removed from the Point One Navigation Site, please contact Point One Navigation at Point One Navigation will obtain your prior written approval for any other use of your name or logo for marketing or publicity purposes.

Passive Information Collected, Computer Tracking and Cookies

Our Site is not set up to track, collect or distribute personal information not entered by visitors but when you visit our Services, some information is collected automatically. For example, when you access our Services, we automatically collect your browser’s IP address, your browser type, the nature of the device from which you are visiting the Services (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the actions you take on our Services, and the content, features and activities that you access and participate in on our Services. Additionally, our site logs generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our Site. This passively collected information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to service providers, but the statistics contain no personal information and cannot be used to gather such information.

Our Site sometimes also recognizes the online site from which a visitor to our Site came, but we cannot identify the visitor or the visitor’s address unless this is provided to us by the visitor. No personal information is collected unless provided by the visitor.

Point One Navigation uses cookies to provide easier site navigation and access to forms. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. You can still use the Site if your browser is set to reject cookies, but some functionality may not work correctly. Our cookies do not generate personal data and do not read personal data from your machine, but are simply used to pass information given to us from one part of the site to another.

If we link or associate any information gathered through passive means with personal information, or if applicable laws require us to treat any information gathered through passive means as personal information, we treat the combined information as personal information under this policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non personally identifiable form.

Third Party Tracking Technologies

We use an analytics service (e.g., Google Analytics) to track how visitors get to our Site and understand how they use the Site when they have arrived. Although this allows a third party to see a visitors movements around the Site, our systems do not provide a way for that information to be tied to any personal information you choose to give us.

Information from Other Sources

Point One Navigation may receive information about you, including personal information, from third party sites (e.g., Facebook, Twitter, mobile devices, etc.) (“Third Party Sites”), in accordance with the policies and terms of such Third Party Sites. Point One Navigation may combine this information with other personal information we maintain about you. If we do so, this Policy governs any combined information that we maintain in a personally identifiable format.

Newsletters; Commercial Email

As with any automated or bulk email we send, every newsletter or other commercial email we send includes a link at the bottom that allows for quick opt-out if you no longer wish to receive such email. Please be aware that if you opt-out of receiving newsletters or other commercial emails from Point One Navigation, it may take up to 10 business days for us to process your opt-out request, and you may receive commercial email from us during that period. Additionally, even after you opt-out from receiving the newsletters or other commercial emails, you will continue to receive administrative or technical messages regarding the Services.

Public Areas, Blogs and Comments

If you use a bulletin board, blog, comment box, chat room or other public area on the Services, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. You include personal information at your sole risk. Even after the information posted on the Services is removed, caching and archiving services may have saved that information, and other users or third parties may have copied or stored the information available on the Services. We cannot warrant or guarantee that any personal information that you provide on and in connection with the Services will not be accessed, viewed, or used by unauthorized persons. Point One Navigation is not responsible for the personal information you choose to submit in these forums.


The Services may contain links to other web sites, products, or services that we do not own or operate. If you choose to visit or use any third party products or services, please be aware that this Policy will not apply to your activities or any information you disclose while using third party products or services or otherwise interacting with third parties. We are not responsible for the privacy practices of these Third Party Sites and third party services. Additionally, please be aware that the Services may contain links to web sites and services that we operate but that are governed by different privacy policies. We encourage you to carefully review the privacy policies applicable to any web site or service you visit other than the Services before providing any personal information on them.

Business Transfers

Personal and aggregate information about our visitors, including personal information, may be disclosed and otherwise transferred to an acquirer or successor as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which personal information is transferred to one or more third parties as one of our business assets.

Children’s Online Privacy Protection

Our services are not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible. If you believe that we may have collected any such personal information on our Services, please notify us at

Problems or Complaints with Point One Navigation’s Privacy Policy

If you have a complaint about Point One Navigation’s compliance with this Policy, please contact us immediately at or at the following mailing address:

Point One Navigation, Inc.
ATTN: Point One Navigation Privacy
152 Beaver St
San Francisco, CA 94114, USA

Changes to this Privacy Policy

We reserve the right to modify this Policy at any time. If we decide to change the Policy, we will post those changes, to the Site and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it. If we make material changes to this Policy, we will notify you here, by email, or otherwise through the Services by means of a notice on our home page. If we make material changes that cause the Policy to be less restrictive of our use or disclosure of personal information we will use reasonable efforts to notify you of the change and to obtain your consent before applying the change to any personal information that we collected from you prior to the date the change becomes effective.

Point One Navigation, Inc.

Effective: 12/20/2018